Frequently Asked Questions


Measure the distance from the chin to the beginning of the breastbone and/or the distance from the end of the cheekbone to the clavicle.

It depends on your condition, it is best to consult your doctor.

Shoulder girdle

It is not recommended to sleep with it. At night the muscles should rest.

It is not recommended to use it for a whole day. Excessive use leads to muscle laziness. It is recommended that you use it in combination with appropriate exercises for the back muscles.

It is not good to overdo it – up to 3-4 hours a day.

Upper limb

You can measure your other, healthy, arm and add 1-2 cm in case of swelling.

The orthosis is used according to the doctor's prescription or the patient's rehabilitation plan.

Thoracolumbar area

It is better to choose a larger brace. A good reference point, in addition to the waist circumference, is also the hip circumference.

The brace should be washed by hand with a light detergent. You can see the accompanying leaflet for details.

It is not recommended to sleep with a brace, at night the muscles should rest.

The stays can be further bent and shaped according to the patient's physique for greater comfort.

No. The braces we offer use metal stays.

It is not good to overdo it unless you are in the acute phase of the pain or your doctor has instructed you otherwise. It is recommended to wear it during physical activity, for long drives or activities which put pressure on the spine.


The knee brace is suitable for sports and everyday activities. The sports load must be regulated in accordance with your recovery plan.

Our knees braces do not have magnets.

We offer a special sports series, including a knee brace protecting the front cruciate ligament which bears the biggest load during skiing. If your doctor has allowed such a load, you can ski with our Push Med Knee knee brace.

Knee Brace Fix is placed by a medical professional. Тhe metal plates must be individually shaped to the body avoid the product from slipping off.


The ankle brace can be worn with a wider shoe, as it takes up extra space within the shoe.

The ankle brace can be worn with a wider shoe, as it takes up extra space within the shoe.

Shell Ankle Brace Standard can be placed in the shoe, this allows you to drive a car while wearing it.

Yes, you can sleep with the Shell Ankle Brace Standard.


The insoles should only be worn for 2-3 hours at first, and you should increase this time gradually until the foot is completely accustomed. Over the first two weeks you may experience some discomfort.

Custom insoles can be used with different shoes, but you should bear in mind that they take up some space in the shoes and they may not feel fully comfortable with all shoes.

The insoles can be moved to different shoes, but it is recommended to wear them with the shoes that you use most often in your everyday life.

No, if the shoes are tight the original insole can be removed.

The insoles cannot lift the arch of your foot permanently, but they significantly relieve pain and discomfort. They are used to prevent deterioration. The only correction that could occur is in children.

Yes, a foot problem can affect other joints as well.

You can find a description of the cleaning methods on the packaging of your insoles.


If you suspect flatfoot in children, it is best to consult an orthopaedist to determine if your child needs inserts.

Compression socks

Determining the right size is extremely important for the proper conduct of therapy. Familiarize yourself and carefully follow the attached foot measurement tables for each product. It is recommended to take the measurement in the morning immediately after getting out of bed, when the legs are rested and there is no swelling and swelling.

Travel socks and those of the 140 DEN series have a preventive character and light compression. They can be used without specific medical advice.
Compression socks of the 1st and 2nd compression are selected / appointed by a doctor who assesses the level of compression.

DEN is a measure of the density of a textile thread in grams. For a standard length of 9000 meters, for example, 140 DEN means that 9000 linear meters of thread weigh 140 g. It has nothing to do with the compression level.

Albert Andre socks are universal.

  1. Carefully stretch the top of the sock using your thumbs and roll the sock up to the heel.
  2. Correctly position the heel and foot.
  3. Slide the stocking on, smooting out creases and folds, from the ankle, calf and to the thing or groin, depending on the stocking length.

Socks/Tights without toes

  1. Place the slip-on sock on the toe of the foot.
  2. Slide the foot (with the slip-on sock) into the stocking, correctly positioning the heel. Slide the stocking on, smoothing out creases and folds, up to the groin depending on stocking length.

Compression stockings of all models cannot be returned/exchanged for hygiene reasons. Always choose your size carefully, as indicated on each model.

! The socks always arrive to you with the "review" option. Take advantage of it before paying them to the courier.

Orfit splints

Yes, in most cases it is even mandatory.

You can remove your splint when your doctor allows it or when it needs to be cleaned.

With a piece of cotton soaked in medical alcohol. For a more detailed description, see our article.

Orthopedic shoes

Yes, most shoes are designed with more interior space and have the ability to add an individual orthopedic insole.

Wearing this type of shoes is recommended for:

  • People who need everyday comfortable shoes;
  • People with wide legs, thick toes or overweight;
  • People who suffer from swelling and heaviness in the legs;
  • People who need orthopedic insoles and shoes in which to put individual insoles
  • Hallux Valgus and other deformities
  • Pregnant women;
  • People who work upright;
  • People with diabetes

Follow the foot measurement diagram attached to each shoe. It is recommended that the feet be measured in the evening after they have swollen to their final size. Measure both steps.

Yes, orthopedic shoes are suitable for people with wide feet. To make sure that they fit your feet, adhere to the specified sizes for each model.