{"id":4421,"date":"2020-05-18T14:27:03","date_gmt":"2020-05-18T11:27:03","guid":{"rendered":"https:\/\/orthoteh-bg.com\/uslovia-za-dostavka\/"},"modified":"2026-01-02T13:18:03","modified_gmt":"2026-01-02T11:18:03","slug":"terms-of-delivery","status":"publish","type":"page","link":"https:\/\/orthoteh-bg.com\/en\/terms-of-delivery\/","title":{"rendered":"Terms of Delivery"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_tta_accordion style=&#8221;flat&#8221; shape=&#8221;square&#8221; color=&#8221;white&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;How your order is processed?&#8221; tab_id=&#8221;15976rt699383-6eb622cb-6ac4&#8243;][vc_column_text css=&#8221;&#8221;]\u0422hank you for choosing Orthoteh!<\/p>\n<p>Dear customers, the orders that are made after <strong>16:00<\/strong> are processed on the next workday.<br \/>\nThe orders that are made on weekends and <strong>public holidays<\/strong> are processed on the first workday.<\/p>\n<p>After we process your order you will receive a notification by e-mail that your shipment has been sent to the specified address.<\/p>\n<p>Working hours: Mon. \u2013 Fri.: 08:30 \u2013 17:00, Sat. \u2013 Sun.: day off<\/p>\n<p>Phone: +359 877 73 23 09[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you ship internationally?&#8221; tab_id=&#8221;1709735406065-fbd7412d-8d17&#8243;][vc_column_text]You can place an order only on the territory of Bulgaria. We have partners with many European countries. We have partners with many European countries, such as Denmark, Poland, Ukraine, Hungary, Romania, Serbia, Lithuania, Croatia and Spain. At the email address office@ortoteh-bg.com you can get information on how to find our product in these countries.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How does shipping work?&#8221; tab_id=&#8221;1621964031932-3a24bdf8-d1f5&#8243;][vc_column_text]The shipping of your order is done via the courier company &#8220;Econt&#8221; to an address specified by you or to your preferred office branch of the courier.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the price of shipping?&#8221; tab_id=&#8221;1597er5701220-951e754b-c211&#8243;][vc_column_text css=&#8221;&#8221;]The price for deliveries of shipments up to <strong class=\"Yjhzub\">\u20ac <\/strong><strong>60<\/strong>\u00a0is:<\/p>\n<ul>\n<li><strong class=\"Yjhzub\">\u20ac<\/strong> 3.00 (5.87 \u043b\u0432.) for delivery to Office \/ Econtomat<\/li>\n<li><strong class=\"Yjhzub\">\u20ac<\/strong> 4.00 (7.82\u043b\u0432.) for delivery to Address<\/li>\n<\/ul>\n<p>For orders over <strong class=\"Yjhzub\">\u20ac <\/strong><strong>60<\/strong>, shipping is FREE.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the standard delivery time?&#8221; tab_id=&#8221;159762rt02455-09fbefbc-ec8d&#8221;][vc_column_text]Delivery is done within 1 to 3 working days from the date of acceptance of the order. After the order has been transferred to Econt it is delivered according to Econt\u2019s conditions:<\/p>\n<ul>\n<li>For destinations with an Econt office &#8211; on the workday after dispatch;<\/li>\n<li>For destinations without an Econt office &#8211; according to the service schedule up to 3 workdays after dispatch;<\/li>\n<li>From an Ekontomat &#8211; from 1 to 2 workdays, depending on the exact time of dispatch.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What time will the courier come?&#8221; tab_id=&#8221;1597994479319-4fed2a9b-d903&#8243;][vc_column_text css=&#8221;&#8221;]As mentioned above, the deliveries are done by Econt, according to their terms of delivery, within work hours.<\/p>\n<p>You can specify a priority delivery time, which costs an additional <strong class=\"Yjhzub\">\u20ac <\/strong>1.25\u00a0 <strong class=\"Yjhzub\">(<\/strong>2.44\u043b\u0432.) with VAT according to the tariff of the courier company.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I inspect the order before I receive it?&#8221; tab_id=&#8221;1597994522982-57cd7e19-2c69&#8243;][vc_column_text]Each of our shipments is sent with an INSPECTION option, please take advantage of it and inspect your order IN FRONT OF THE COURIER OR AT THE ECONT OFFICE. Missing or mistaken items in your order, which have not been registered with a Courier or at an Econt office, will not be reimbursed!<\/p>\n<p>When ordering more than 1 item You can not accept from the courier only part of the shipment. You can only refuse the whole shipment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I cancel an order that has already been dispatched?&#8221; tab_id=&#8221;1597994555218-b5402fcb-497d&#8221;][vc_column_text]When cancelling an order which has already been dispatched, you are liable for the shipping fees owed to the courier company in both directions.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What if I can&#8217;t pick up my shipment right away?&#8221; tab_id=&#8221;1597994576851-1041fa24-a324&#8243;][vc_column_text css=&#8221;&#8221;]The customer is obliged to release his or her shipment within 7 days of its arrival at the office of Econt. If the order has not been picked up from the courier\u2019s office within 7 days, every additional day is charged at a rate of <strong class=\"Yjhzub\">\u20ac <\/strong>5.11<strong class=\"Yjhzub\">\u00a0<\/strong>(10.00\u043b\u0432) per day (incl. VAT) according to the tariff of the courier company. If the customer wishes to keep an order at the courier\u2019s office for more than 7 days s\/he must alert the courier company in writing.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;In what condition will I receive my order?&#8221; tab_id=&#8221;1597994651644-6022515e-8e82&#8243;][vc_column_text]We send your products undamaged, in commercial form and content, to be usable right away! If you have any doubts about accepting the products, please contact us immediately and make a complaint to the courier who delivers your order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Will I receive a text message when my shipment arrives?&#8221; tab_id=&#8221;1597994672268-4324441a-1855&#8243;][vc_column_text]According to the conditions of Econt, notifications for a received shipment via text message cost an additional 0.18 BGN with VAT. All shipments sent to an Econt office MUST include a text message notification. When the delivery is to a customer\u2019s address, the customer is allowed to choose whether to include this feature or not.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Section&#8221; tab_id=&#8221;1709735409778-744ee5e9-92d6&#8243;][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1598007642982{margin-top: 30px !important;margin-bottom: 50px !important;}&#8221;][vc_column]<h5  class=\"evh-heading-title    \"  style=\"font-weight:300;\">IMPORTANT!<\/h5>[vc_column_text]In case of unforeseen circumstances, we reserve the right to deliver your products within a different period than the specified one and you will be informed in a timely manner.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_tta_accordion style=&#8221;flat&#8221; shape=&#8221;square&#8221; color=&#8221;white&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;How your order is processed?&#8221; tab_id=&#8221;15976rt699383-6eb622cb-6ac4&#8243;][vc_column_text css=&#8221;&#8221;]\u0422hank you for choosing Orthoteh! Dear customers, the orders that are made after 16:00 are processed on the next workday. The orders that are made on weekends and public holidays are processed on the first workday. After we process your order you will receive [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-4421","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms of Delivery<\/title>\n<meta name=\"description\" content=\"Terms of Delivery | ORTHOTEH\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/orthoteh-bg.com\/en\/terms-of-delivery\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms of Delivery\" \/>\n<meta property=\"og:description\" content=\"Terms of Delivery | ORTHOTEH\" \/>\n<meta property=\"og:url\" content=\"https:\/\/orthoteh-bg.com\/en\/terms-of-delivery\/\" \/>\n<meta property=\"og:site_name\" content=\"\u041e\u0420\u0422\u041e\u0422\u0415\u0425 | \u041e\u0440\u0442\u043e\u043f\u0435\u0434\u0438\u0447\u043d\u0438 \u041e\u0431\u0443\u0432\u043a\u0438, \u0421\u0442\u0435\u043b\u043a\u0438, \u041a\u043e\u043b\u0430\u043d\u0438, \u041d\u0430\u043a\u043e\u043b\u0435\u043d\u043a\u0438 | ORTHOTEH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/orthoteh.bulgaria\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-02T11:18:03+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/orthoteh-bg.com\\\/en\\\/terms-of-delivery\\\/\",\"url\":\"https:\\\/\\\/orthoteh-bg.com\\\/en\\\/terms-of-delivery\\\/\",\"name\":\"Terms of Delivery\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/orthoteh-bg.com\\\/en\\\/#website\"},\"datePublished\":\"2020-05-18T11:27:03+00:00\",\"dateModified\":\"2026-01-02T11:18:03+00:00\",\"description\":\"Terms of Delivery | ORTHOTEH\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/orthoteh-bg.com\\\/en\\\/terms-of-delivery\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/orthoteh-bg.com\\\/en\\\/terms-of-delivery\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/orthoteh-bg.com\\\/en\\\/terms-of-delivery\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/orthoteh-bg.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Terms of Delivery\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/orthoteh-bg.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/orthoteh-bg.com\\\/en\\\/\",\"name\":\"Orthoteh - 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